Privacy Policy

Effective from: 19 Jun 2025

At Brow Farm Ltd, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, or interact with us. We're committed to being transparent and respectful with your information.

1. Who We Are

Brow Farm Ltd is a family-run regenerative farm and online store based in Lancashire, UK. We sell natural cushions, wellness products, and growing equipment through this website, as well as Amazon, eBay, and Etsy.

Our registered office is:
Brow Farm Ltd
Brow Farm, Smithy Lane
Holmeswood, Ormskirk
Lancashire, UK, L40 1UH
Registered in England & Wales | Company No: 05381657

You can contact us at: sales@browfarm.co.uk

2. What Personal Data We Collect

We may collect and process the following information:

Name and contact details (e.g. email, phone, postal address)

Order details (e.g. items purchased, shipping info)

Payment info (processed securely via Shopify or payment providers—we don’t store your card details)

Account details (if you create one)

Email preferences (if you subscribe to updates)

Browsing data (via cookies, e.g. pages viewed, referring sites, location, device type)

3. How We Use Your Data

We only collect what we need to:

Process and deliver your orders

Manage your account and provide support

Send updates (if you’ve opted in)

Improve our website and customer experience

Run ads on platforms like Facebook and Pinterest (with your consent)

4. Legal Grounds for Processing

We process data under the following lawful bases:

Contract – to fulfil your order

Consent – for email marketing or cookie tracking

Legal obligation – e.g. tax or accounting rules

Legitimate interest – to improve our services or prevent fraud

5. Third-Party Services We Use

We use trusted services to run our business. These third parties may process your data in line with their own privacy policies:

Shopify – ecommerce platform

MailerLite – email marketing

Google Analytics – performance tracking

Meta (Facebook/Instagram) – targeted ads

Pinterest – advertising

Expandly, Veeqo, Xero – order and accounting tools (where applicable)

These services are either UK-based or comply with international data protection standards (e.g. UK-US Data Bridge).

6. Cookies

We use cookies to improve your experience, track site use, and run ads. For more detail, see our Cookie Policy.

You can manage cookie preferences in your browser at any time.

7. Marketing Communications

You’ll only receive marketing emails if you’ve opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly.

We do not sell or rent your data to anyone.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Order and account data: 6 years (for legal purposes)

Email marketing data: until you unsubscribe

Browsing data: typically no more than 26 months via Google Analytics

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Correct or update your information

Request deletion of your data (where legally allowed)

Object to processing or withdraw consent

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at sales@browfarm.co.uk.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date clearly stated.